FAQs
HOW LONG DOES SHIPPING TAKE?
All orders being delivered within Australia will depend on the state you are in and how far away form our fulfillment facility. Most orders will usually take 5 to 10 days.
Please note that items ordered together may not be shipped out on the same day, and occasionally some items may be temporarily out of stock or back ordered. Rest assured any shipping delays will be communicated.
LOST, STOLEN, UNDELIVERED PACKAGES.
Please note that we are Not responsible for lost, stolen or undelivered packages. All lost, stolen or returned packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
ORDERS WITH INCORRECT ADDRESS INFORMATION.
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right.! Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order.
WHERE ARE YOU SHIPPING YOUR ORDERS FROM?
We ship our orders from Amazon warehouses and our fulfillment facility on the Gold Coast Australia.
WILL THERE BE TAXES OR DUTIES ON MY PACKAGES?
Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.
WHAT HAPPENS IF MY PRODUCT IS ON BACKORDER?
Sometimes an item is very popular and gets snached up before we know it! Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients!
If the item is backordered longer than two weeks, a refund can be issued upon request to help. Contact us at info@bjressentials.com
WHAT IS YOUR REFUND POLICY?
Please visit our Refund, Policy page in the menu as this gives you all the information you will require. If you still desire more information please don't hesitate to contact us at info@bjressentials.com
RETURNING MY ORDER.
To return, it depends on where you purchased your items, whether from Amazon.com.au or bjressentials.com. Please contact info@bjressentials.com to find out where to return your products.
Your order number must be notated in the package.
Once we receive returned packages they are inspected & will be processed within 3-6 business days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
DAMAGED OR WRONG PRODUCTS.
If you receive a damaged item you must notify us within 3 days of receipt at info@bjressentials.com for a replacement item. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced.
Accidents happen! If you have received a wrong or incorrect item in your order please contact us atinfo@bjressentials.com so we can get a replacement package out to you as soon as possible!
CANCELLED ITEMS.
Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you can't live without are in your cart, the address your order is being shipped to is spot on, and the payment method you are using is good to go!
If you need to cancel an order, please notify us at info@bjressentials.com within 1 day of purchase so we can refund you. PLEASE NOTE, shipping cost on a returned items is the responsibility of the customer.
PAYMENTS.
We accept all major credit card and paypal.
HOW LONG UNTIL I AM CHARGED FOR MY ODER?
To get your products packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
WHAT CURRENCY ARE YOUR PRICES STATED IN?
We use AU currency as we are located in Australia. If you are an international buyer please don't let us being in Australia discourage you, as our fulfillment center is in Asia and will not effect your shipping time.